(no subject)
Dec. 28th, 2011 04:10 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
helbling1 day back at work and am ready to gnaw my own arm off.
So far we've had yelling customers about things which weren't with us, we didn't look after, broadband connections that were down because they'd cancelled the copper line it was on, a classic customer who I spent 40 mins on the phone with having the following exchange:
Customer: So it says secure socket layer certificate - do I tick that?
Me: No, you don't have one of those, don't tick it.
Customer: So I don't tick it?
Me: No.
Customer: So, I should leave it blank?
Me: Yes, leave it blank.
Customer: So that box shouldn't have anything in it?
Me: No.
Ten mins later:
Customer: So, just summarising this page before we move on, we've got 'SSL cert' ticked.
Me: What? No, that shouldn't be ticked - please untick it.
Customer: Well, you told me to tick it, but ok. *huff*.
Repeat ad nauseum. Additionally, every time I put him on hold, or even just muted, to grab a reference folder - because this is what happens when your machine is too old to handle a remote access tool folks - he'd uninstall the entire thing because he was convinced we'd be stating from scratch, and then when all I'd tell him to do is change a port number (MAC mail: Why will you only function when your pop3 accounts are using the IMAP inbound ports? Apple, I hate you so much right now. Just thought I'd share) he'd get extra arsey. Because we were short on that already.
Also, someone want to tell me whose bright idea it was to dump a load of windows and linux using VOIP-specialists with a load of mac-using hosting customers and expect it to all go swimmingly? Ok, I know the answer to that question, but if I gnaw on him, I'll loose my job. Or he'll look at me funny. 'Round here, it amounts to about the same thing.
Am having another attempt at Vampire, having had Beau unceremoniously quit being the Scourge in an attempt to stay away from the politics of it. Or she's trying to. Johnny's being a big baby about accepting her resignation. I'm having images of this not having been resolved by the next meet and her trying to piss him off in an attempt to get fired.
A Brujah and a Gangrel, winding each other up while an Archon and one of Europe's head honchos is visiting? This will end well.
So far we've had yelling customers about things which weren't with us, we didn't look after, broadband connections that were down because they'd cancelled the copper line it was on, a classic customer who I spent 40 mins on the phone with having the following exchange:
Customer: So it says secure socket layer certificate - do I tick that?
Me: No, you don't have one of those, don't tick it.
Customer: So I don't tick it?
Me: No.
Customer: So, I should leave it blank?
Me: Yes, leave it blank.
Customer: So that box shouldn't have anything in it?
Me: No.
Ten mins later:
Customer: So, just summarising this page before we move on, we've got 'SSL cert' ticked.
Me: What? No, that shouldn't be ticked - please untick it.
Customer: Well, you told me to tick it, but ok. *huff*.
Repeat ad nauseum. Additionally, every time I put him on hold, or even just muted, to grab a reference folder - because this is what happens when your machine is too old to handle a remote access tool folks - he'd uninstall the entire thing because he was convinced we'd be stating from scratch, and then when all I'd tell him to do is change a port number (MAC mail: Why will you only function when your pop3 accounts are using the IMAP inbound ports? Apple, I hate you so much right now. Just thought I'd share) he'd get extra arsey. Because we were short on that already.
Also, someone want to tell me whose bright idea it was to dump a load of windows and linux using VOIP-specialists with a load of mac-using hosting customers and expect it to all go swimmingly? Ok, I know the answer to that question, but if I gnaw on him, I'll loose my job. Or he'll look at me funny. 'Round here, it amounts to about the same thing.
Am having another attempt at Vampire, having had Beau unceremoniously quit being the Scourge in an attempt to stay away from the politics of it. Or she's trying to. Johnny's being a big baby about accepting her resignation. I'm having images of this not having been resolved by the next meet and her trying to piss him off in an attempt to get fired.
A Brujah and a Gangrel, winding each other up while an Archon and one of Europe's head honchos is visiting? This will end well.
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no subject
Date: 2011-12-28 05:02 pm (UTC)My gangrel's busy learning auspex because I'm never online for the big fight scenes so I figure aerial recon might be a reasonable plan.