A bad day in progress.
Mar. 10th, 2014 11:31 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
helblingThe inevitable rant is under a cut, because I'm trying to minimise negativity on this thing, but I need to vent a little.
I hate my job. Previously, I've just 'disliked' my job. Prior to that I was neutral, and (frustratingly enough) when I started, I liked it.
The motivation for the latest jump is that we had a staff member leave, and rather than organise a replacement on time, we're doing their job until we do get one. Why it's me and the other TL is unkonwn, as the other 2 members of the department that handled this role are still present.
We're still waiting, incidentally, for the last 2 members of staff that left and we were told to 'fill in for' to arrive. So I'm currently not only a TL, I'm also supposed to be porting manager, cancellations handler, and billing assistant. All these tasks mean I don't actually get to do any of the enjoyable parts of my job anymore. There is no problem solving or hands on technical stuff. I'm totally management, admin or being screamed at by annoyed customers one way or the other. No job satisfaction. At all.
Literally the only upside I can think of at the moment is that when there are quiet periods I can fuck around on the internet uninterrupted whenever I want.
I've also just been instructed to rework our rota so we have at least 1 of a certain minority on late shift at all times. The late shift is everyone's most hated shift, as it's 12-8, and therefore kills your social life. The certain minority that need to work it are our 'senior' workers - they aren't actually senior, what they are is the people who actually do the job and pick up calls. This has come about because we had 2 of the slackers on last week, and they missed a couple of crucial tickets which lead to shit loads of fraud.
So, what management are saying is they'd rather put our better workers out than take the shitty ones to task for not doing their damned job. And asked me to do something about it.
I'm honestly considering asking for a demotion. They never gave me a payrise when moving me into a TL role anyway, so I wouldn't actually be losing any money, and if I was just a senior rep again, I could put in to work from home. That would be 4 hours a day and about £320 a month I'd save. It's just my career progression would take a hit, and while I don't intend to have any further career progression in this company, it would look shit on my CV for job hunting.
I'll be honest, I'm currently hating it enough I'm seriously considering it.
I hate my job. Previously, I've just 'disliked' my job. Prior to that I was neutral, and (frustratingly enough) when I started, I liked it.
The motivation for the latest jump is that we had a staff member leave, and rather than organise a replacement on time, we're doing their job until we do get one. Why it's me and the other TL is unkonwn, as the other 2 members of the department that handled this role are still present.
We're still waiting, incidentally, for the last 2 members of staff that left and we were told to 'fill in for' to arrive. So I'm currently not only a TL, I'm also supposed to be porting manager, cancellations handler, and billing assistant. All these tasks mean I don't actually get to do any of the enjoyable parts of my job anymore. There is no problem solving or hands on technical stuff. I'm totally management, admin or being screamed at by annoyed customers one way or the other. No job satisfaction. At all.
Literally the only upside I can think of at the moment is that when there are quiet periods I can fuck around on the internet uninterrupted whenever I want.
I've also just been instructed to rework our rota so we have at least 1 of a certain minority on late shift at all times. The late shift is everyone's most hated shift, as it's 12-8, and therefore kills your social life. The certain minority that need to work it are our 'senior' workers - they aren't actually senior, what they are is the people who actually do the job and pick up calls. This has come about because we had 2 of the slackers on last week, and they missed a couple of crucial tickets which lead to shit loads of fraud.
So, what management are saying is they'd rather put our better workers out than take the shitty ones to task for not doing their damned job. And asked me to do something about it.
I'm honestly considering asking for a demotion. They never gave me a payrise when moving me into a TL role anyway, so I wouldn't actually be losing any money, and if I was just a senior rep again, I could put in to work from home. That would be 4 hours a day and about £320 a month I'd save. It's just my career progression would take a hit, and while I don't intend to have any further career progression in this company, it would look shit on my CV for job hunting.
I'll be honest, I'm currently hating it enough I'm seriously considering it.
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no subject
Date: 2014-03-10 12:03 pm (UTC)And yes, they sound like a bunch of douchewaffles who are heaping way too much on people and hoping that they are too financially invested to leave.
no subject
Date: 2014-03-10 03:27 pm (UTC)PJW
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Date: 2014-03-10 07:20 pm (UTC)What are your options for career progression now to somewhere that is elsewhere? So keep the TL on the CV and get the fuck out of dodge?
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Date: 2014-03-10 08:51 pm (UTC)*estimate. You probably know better :)